Team Leader, Direct Care and Rostering

Permanent full-time (4 days negotiable)
Salary: 95 – 103K base rate per annum
Working from home flexibility
Newly created leadership role in growing, value-based ethno-specific organisation

About the organisation:

Russian Ethnic Representative Council of Victoria (RERC/Russian Aged Care), a charity founded in 1984, is the leading community-services organisation representing the interests of Russian-speaking people living in Victoria. RERC provides a range of services funded by state and federal governments to support elderly people, people with disabilities and disadvantaged people with CALD background. Our current programs include the Home Care Packages Program (HCP), Commonwealth Home Support Program (CHSP), Aged Care Volunteer Visitors Scheme (ACVVS), brokerage services in aged care, CALD programs and various community awareness programs. RERC also acts as an umbrella for a range of community organisations to provide a platform for various cultural initiatives and community events.

The role:

Reporting to the General Manager, Community Care, this newly created role provides leadership, direction and support to a team of Care Workers and Rostering Coordinators, who in return deliver direct care to internal and external clients (Care Workers) and manage the rosters of Care Workers (Rostering Coordinators). The Team Leader, Direct Care and Rostering also oversees brokerage where external agencies broker our Care Workers. The role ensures services are provided efficiently, accurately, in a client-centric and safe manner and are compliant with Aged Care Quality Standards, organisational policies and procedures, relevant program guidelines and current best practice.

Among other things, the Team Leader, Direct Care and Rostering, will

Effectively manage a team of Direct Care Workers and Rostering Coordinators to ensure all program, quality and compliance requirements are met.
Provide effective leadership and foster a culture of accountability, client focus, trust, respect, collaboration and innovation.
Oversee the rostering function so rosters are prepared, maintained and updated in an efficient and timely manner, balancing rostering rules and client/Care Worker preferences and abilities to ensure safe and high-quality care is delivered to all RERC clients.
Ensure the Care Workers team and Rostering Team operate in line with applicable standards and regulations, notably the Aged Care Quality Standards, SIRS, and others.
Address feedback, complaints and incidents involving Care Workers or Rostering Coordinators
Proactively manage and report of risks for clients and Care Workers/Rostering Coordinators
Develop and maintain a training schedule for all direct reports, especially Care Workers

Skills and experience:

To be successful in this role, you will have

Relevant experience in aged care, disability industry or similar.
Demonstrated leadership and management experience, including experience to support organisational change.
Certificate III or tertiary qualification in relevant field (Social Work, Disability, Aged Care, Community Services, Nursing, Allied Health, Human Services etc.) highly desirable
Good financial and business acumen and ability to think logically and analytically.
Well-developed interpersonal skills with an ability to develop and maintain positive working relationships within a team as well as broad range of stakeholders.
High degree of initiative, ability to work autonomously and with strong solution-focus.
Strong drive for continuous improvement and innovation.
Intermediate computer skills across the range of Microsoft Office suite including Word, Excel, Outlook, and Power Point
Current drivers’ licence and access to a registered, roadworthy vehicle (desirable)
Fluent Russian highly desirable

Benefits:

A rewarding new role – make a positive impact on your team and the lives of elderly people within our local community
Ongoing training and support as we care about your professional and personal development
Access to Employee Assistance Program
Collaborative and inclusive work environment
Working from home flexibility

Application Process

Apply here or email applications, including a cover letter and resume, to: career@rerc.org.au

For all questions related to this position, please contact Juliane Reissle, General Manager, Community Care, on 0417 576 221.

For further information, including a Position Description, please go to our website: https://www.rerc.org.au/career

The closing date for applications is 13 March 2024

Please note that applications will be considered upon receipt and interviews will commence prior to the closing date.

*Please note we do not accept applications via agencies

Our commitment to diversity

At RERC, we embrace differences in gender, age, ethnicity, race, cultural background, disability and religion. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the Manager, People and Capability whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

Position Description

Team Leader, Direct Care and Rostering